FAQ
Frequently Asked Questions (FAQ)
Welcome to the Imperial Apparel FAQ page! Here you'll find answers to commonly asked questions about our products, services, and policies. If you have a question that isn't addressed below, please don't hesitate to contact us for assistance.
What makes Imperial Apparel different from other clothing brands?
At Imperial Apparel, we stand out for our commitment to quality, comfort, and style. Our products are meticulously crafted from premium materials, custom-made to your specifications, and designed to offer a unique wearing experience that reflects your individuality.
How do I know which size to choose?
We understand that finding the right size can be challenging, which is why we provide detailed sizing guides for each of our products. You can find sizing information on "Sizing Charts" page or contact our customer service team for personalized assistance.
Can I modify my order?
Please let us know ASAP if you want to modify your order, we won't be able to cancel or make any modification once shipped.
What is your shipping policy?
We typically ship orders within 2-5 business days after payment confirmation. Please allow 7-12 business days for delivery, as we ship internationally from overseas locations. Once your order has been shipped, you will receive a confirmation email with tracking information.
How can I track my order?
Order tracking number will be provide after the order has been shipped. Please allow some time for it to be registered and updated.
I haven't received my order
Please allow 7-14 business days for delivery, after that period of time please contact us ASAP through Contact Us page to be assisted.
What is your return and refund policy?
We accept returns for items that are incorrect, damaged, or the wrong size within a specified timeframe. However, we do not offer returns or refunds for change of mind. Please review our Return and Refund Policy page for more information.
How can I contact customer service?
Our customer service team is here to assist you with any questions or concerns you may have. You can reach us via Contact Us page. We strive to respond to all inquiries promptly and provide the best possible assistance to our customers.
Still Have Questions?
If you have any other questions or need further assistance, please don't hesitate to contact us. Our friendly and knowledgeable team is here to help you with anything you need.
